Once updated, sign them back into the ZoomRoom account. You need to do that both for the appliance and controller. For Poly's you have to visit the ip address of the appliance and controller and sign into the web based GUI to update it's firmware. We use the iPads as schedulers but have the Poly x30 / Poly x50 and x80 paired with either a poly trio as the controller or a poly touch. ![]() We had to get the iPads that we used as the scheduler connected to the app store -> download updated Zoom Room app -> sign it via activation code / paring key and that fixed our problems. They can help you diagnose and resolve the issue.įollowing up as we were able to get this resolved today but it came down to our schedulers being out of the date. FYI, vendor support will likely ask for device firmware logs taken from the device web GUI. If that doesn't clear the issue, the "next step" is to open a ticket with the device vendor (Poly, in this case) - the functions that connect to ZDM are actually part of the device firmware, not the Zoom Rooms or Zoom Rooms Controller apps. Check again perhaps 15 minutes after the upgrade completes. If you find a device is unexpectedly not communicating with ZDM, your best bet is first to do a manual firmware upgrade from the device web GUI.
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